Forgot Your Password?

What do I do if I've forgotton my password?

If you've forgotten your password, you can ask the system to send you a new password, with which you can log in. Once logged in you can change the password to one of your own choosing. Here's how:

  1. Click on the Sign In button on the top right corner of the website. The following page opens:
  2. Login page
  3. Click the Help Me Reset It button. A new page opens:
  4. Reset Password page

  5. Read the text displayed in the security image, and type it into the box at the top of the page.
  6. Scroll down and enter your Account ID in the box in the middle of the page. (What to do if you've forgotten your Account ID)
  7. Click the Reset my Password button in the middle of the page.
  8. Log into your email to find a message from WoodSourceBC containing a verification link. This message may end up in your spam/junk/bulk folder.
  9. Click the verification link in the email. Wait for another email to arrive. This message may end up in your spam/junk/bulk folder.
  10. The second email will have a new password in it. Use that to log in to the system.
  11. You may wish to now change the password to one of your own choosing.