Reset Password

This page will help you reset your password if you have forgotten it. If you do remember your password and want to change it, do not use this page. Instead, log in and click My Account and then Change Password.

Please enter the security code below prior to clicking either of the buttons on this page.

Because of the strict security we have in place, even the system administrator and the software itself cannot see your password. So we cannot remind you what your existing password is; we can only reset it. Here's how to reset your password:

  1. Enter your Account ID in the field below. Remember your Account ID is NOT your email address. (If you have forgotten your Account ID, see the section further down this page.)
  2. Click the Reset my Password button.
  3. Log into your email account and find the message from WoodSourceBC (it may be in your spam folder) entitled "Please Confirm your Request to Reset your WoodSourceBC Password".
  4. Click the link in that email.
  5. Wait for another email to arrive from WoodSourceBC, entitled "Your New WoodSourceBC password." That will have a new password in it.
  6. You can now log into the system with the new password and change it to a password of your choosing by clicking My Account and then Change Password.

If you can't remember your Account ID, enter your email address in the box below and click Send Me My Account IDs. Then log into your email account to find an email from WoodSourceBC (it may be in your spam folder) entitled "Your WoodSourceBC Account IDs".

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